Frequently Asked Questions – MountfordShoes-AU.com
Orders & Shipping
Q: How long does shipping take?
A: Delivery times vary:
- Standard: 3-7 business days (AU)
- Express: 1-3 business days
- International: 7-21 business days
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once shipped.
Q: Do you ship internationally?
A: Yes, to select countries. Shipping costs and times vary at checkout.
Returns & Exchanges
Q: What’s your return policy?
A: Unworn items in original packaging can be returned within 30 days. See our Returns Policy for details.
Q: How do I start a return?
A: Log in to your account or use our Returns Portal for guest orders.
Q: When will I get my refund?
A: Refunds process within 5-7 business days after we receive your return.
Products & Sizing
Q: How do I find my size?
A: Check our Size Guide for measurements. Unsure? Contact us for advice.
Q: Are colors accurate online?
A: We strive for accuracy, but colors may vary slightly due to screen settings.
Q: Can I order out-of-stock items?
A: Some items may be restocked. Use the “Notify Me” button on product pages.
Payments & Accounts
Q: What payment methods do you accept?
A: Visa, Mastercard, Amex, PayPal, and Afterpay.
Q: Is my payment secure?
A: Yes! We use SSL encryption and never store full payment details.
Q: How do I reset my password?
A: Click “Forgot Password” on the login page or reset here.
Other Questions
Q: Do you offer discounts?
A: Subscribe to our newsletter for exclusive offers.
Q: How do I care for my shoes?
A: See product-specific care instructions on tags or our Care Guide.
Q: Can I change/cancel my order?
A: Contact us immediately—we’ll try to help if your order hasn’t shipped.